Overdue A/R payments

When clients fail to pay their bills in a timely manner, your cash  flow decreases significantly. If the pattern is too broad, it will be difficult for you to pay your bills when due, or to maintain a  sufficient income for your personal needs.  Therefore, knowing when  your clients are late with payments is critical.

Follow up is  equally important.  The Overdue function provides such monitoring in an easy, yet very effective, way.  When the option is first selected, it displays a four part window.  The first provides all of the client and account totals.  The second section shows your notes on this account.  The third section displays the current activity.  Finally, the bottom sections shows a listing of all of the clients with overdue amounts.  All other clients are omitted.  As you browse the bottom list, the data in the upper sections changes to reflect the highlighted client.

When reviewing the account, notes should be entered with the date, time, and action  that took place.  For example, if the client is called, and says  "The check is in the mail", a note should be made.  When a week passes, and payment is not received, its time to call the client and  have them check the postal system, or bring in another check.

Notes  help avoid confusion over what was said, because it can be instantly  logged to the account.  The note section uses full word processing  capability as described in the General Concepts chapter.  Remember to select the OK button to save your notes.

It is strongly recommended that the account manager  have a telephone headset when performing these operations.  It makes  it much easier to talk, and type.

Using these procedures on a weekly basis will  assure more prompt payment of accounts, with the least amount of  tension between your business and client.'