Email Support

From the Help menu, you can send an email to technical support.  Use these for general observations, program requests, and other non-specific communication.   We will respond to you at the earliest possible opportunity.

It is important to realize that the internet is swamped with junk email, and sometimes your transmission could get lost.  If you don't hear back from us shortly, then resend the email.

The email program does attach the error log file when transmitting.  If you are reporting a problem, this allows us to see the detail of what actually occurred and we can pinpoint the exact cause and help you resolve the problem.

Error Log

When an error occurs, a dialog pops up and displays the status of the system at the time it happened, and the specific location of the error.  On the lower right corner of this dialog is a button that you can press to email tech support with the problem.  Please use this, and fill in a brief description of what you were doing when the error took place.  You should send this every time an error happens in the system.

With our automated updates, we are able to fix errors quickly and provide them to you promptly.  For bugs,  we do not wait for a normal "update cycle".  We fix them, and get them out.  Sometimes fixes are on your machine within a few hours.

Email should be used whenever possible because we are able to track the problem and respond directly.