Common User Errors

It may seem unfair, but the vast majority of errors will be the  result of not using the system properly.  This manual explains, in detail, how to use The Auto Shop Writer.

Some people find  their own little "tricks and techniques" or use a non-standard  method for using the system.  While these techniques may work  sometimes, they are used at the operators risk, and may lead to  problems.

If data is entered incorrectly, take time to research the proper  method for correcting the problem.  This program has been designed  to trap most errors before they occur.

User errors are most common  during times of stress, or when rushing to complete a job.  Take  time to breath before you start entering information.

If you feel  you have hit a snag, take time to review what you have done, and to  think through a solution.  Pulling the plug, or hitting random keys,  will only cause grief.

Finally, be sure to read the documentation.  Clearly 90% of the phone calls received concern issues covered within this file, and the answers can be found quickly without the cost of a phone call, or the stress of waiting for an answer.

Frequently Reported Errors:

Contamination suspected

When new information is to be added, first press the Add button.  This is most critical on parts and labor on a new workorder.  It becomes obvious when data is already in place, but in the case where there is no data entered, people often forget to press the Add button before typing information.  This will result in a corrupted data error message.  The solution is to reindex the files.

Data is missing

The Save button is CRITICAL !!!!!   If you do not press the save button after entering information, it simply will not be there !