Common Problems With A/R

A workorder did not show up on an account

When posting the workorder totals, the system did not find the  account and therefore marked the item as an unposted balance.  If the  operator watches the warning flags on the computer screen, or checks  the report, this will not escape their attention.  If the operator is warned that the account does not exist, when posting the payment,  first check for the account.  If you are sure it does exist, then  reindex the A/R files.  This will usually fix the problem - THEN repost the payment to A/R on the Workorder menu.

If the workorder has been closed, if you create the account in A/R, the transaction will automatically be attached to the account, and a statement can then be run.

My totals and balance due do not seem to add up on some accounts

Timing is crucial with A/R.  The operator should run statements and close the account at the same processing time.  Even though the  system allows an earlier closing date, it should not be used unless  you are absolutely sure that no PAYMENTS have been posted to a date  following the entered closing date.  For example, if you post a  payment on July 5, then on the 10th you close, but set June 30 as the  closing date, your statement will look strange.  This is because the  system sees the effect of the payment on individual items, but does  show the payment because it occured after the 'closing date.'

The system will accurately track the totals in  this case, even though the numbers look funny on the statement.  However, if the closing date of the statement was July 10, then  everything on the sheet will be perfect.