Call Back

The Call Back report is used to follow up on clients who had vehicles serviced in the shop on a specific date.  This report provides information to an employee who is following up with clients to be sure the service was performed professionally and effectively.

This report will be generated by most businesses for the preceding day, and calls will then be made within 24 to 48 hours.  Most problems usually occur within 1 or 2 days, so this assures the shop manager the clients who experience an concerns will immediately have them addressed.  The public relations benefit from this report can be responsible for continuing, and increased, business from existing clients.