Reporting Bugs

The Auto Shop Writer has a special process for reporting bugs, and also making requests for new features. Simply select the Email Tech Support option on the Help Menu.  Your use of this system will greatly help us in handling issues in a timely, and accurate, manner.

Bug reports are submitted by email.  Use the following steps:

•        Select the email option on the Help menu.  A popup screen will appear.

•        In the top box, enter your company name, and the area you were working, ie:  "Smith Service Center: Workorder, Labor entry"

•        Fill in a description of the problem that occured, including the steps you followed.  You do not need to enter anything from the error message that displayed because the file will automatically be attached to your message.

•        Select the Send button.  Your bug report will be on its way.

Bug reports should be submitted immediately after they occur.  Delays will lose information.  Thank you for reporting any bugs, or enhancement requests, to our development department.